Blaze Pizza Reviews

I received a text message from customer service replying to my complaint about being charged or attempting to be charged for a drizzle off of the barbecue Blaze Pizza to have on the side and theyre saying that that is an extra fee to have the drizzle on the side, which I think is completely unethical to charge somebody for a topping and then when they asked for it on the side that theres a fee, please provide me where it is posted in states that if any side or drizzle is requested, theres an additional fee for that because it completely seems wrong to me to charge somebody for something they already paid for

Extremely Unprofessional and Concerning Treatment. STAY AWAY

My experience at this Blaze Pizza location on 3/14/2026 (Pi Day) was one of the most unprofessional and disturbing customer service encounters I have ever had at any restaurant.

Blaze Pizza advertised the $3.14 Pi Day promotion, yet nowhere in the advertising was a 9:30 PM cutoff time disclosed.

I arrived at the store at 9:50 PM, while the restaurant was still clearly open and actively serving customers.

While I was already standing in line with another customer behind me, a male employee approached me aggressively and told me I could not use the Pi Day promotion. He insisted I follow him and leave the line, despite the fact that the restaurant was still open and serving customers. At one point, he placed his hand on me, which is completely unacceptable behavior toward a customer.

What made the situation even more troubling was that the customer behind me was allowed to remain in line, making it appear that I was being singled out.

I asked to speak with a manager. When the manager arrived, he was equally aggressive and confrontational.

He stated the promotion had a 9:30 PM cutoff, again something that was never disclosed in any advertising. Instead of honoring the promotion, he handed me a card and told me I could use it another day.

I asked a simple question: Are you out of pizza?

He said no.

I then asked why I could not simply place an order if the restaurant was still open. He refused.

I then requested to speak with the General Manager. When she came over, the tone did not improve.

She repeated the same claim about a 9:30 cutoff and told me I could order two pizzas at full price, which made absolutely no sense given that the promotion was still being advertised and the restaurant was still open.

During this exchange, the staff allowed the customer behind me to move ahead of me and place an order for three pizzas, further reinforcing the feeling that I was being singled out and treated unfairly.

Eventually I was allowed to place my order, but nearly the entire staff displayed rude, dismissive, and hostile attitudes throughout the process. When I was asked what toppings I wanted, employees repeatedly responded with a sharp, irritated Anything ELSE? in a tone that was clearly meant to be disrespectful.

The situation continued to deteriorate when I asked for the names of the staff members involved.

The General Manager initially refused to give her name, and also refused to provide the names of the employees involved.

When I paid for my order, I asked the manager to write the General Managers name on my receipt since I did not have a pen.

He became visibly angry, raised his voice, and refused, saying:

She already told you.

When I asked for his name, he refused and said:

Im not going to give it to you. Youre not my boss.

This response is completely unacceptable when dealing with a paying customer who is attempting to document a complaint.

The entire staff (with the exception of the first employee who initially took my order) behaved in a hostile, dismissive, and unprofessional manner.

I have never been treated this poorly at any restaurant.

The refusal to honor clearly advertised promotions, the aggressive physical contact, the refusal to identify management staff, and the overall hostile environment created by the employees reflects extremely poorly on this location.

Because of this experience, I will never return to this Blaze Pizza location again.

Blaze Pizza corporate leadership should seriously review the management, training, and conduct standards at this store, because the behavior I witnessed and experienced is far below the standard customers should expect.

STAY AWAY, unless you like to be treated with disrespect.

I visited the Blaze Pizza in Bowie on 4/7/26 at 6:40 pm. DISAPPOINTING I order a half size pizza and attempted to pay for it when I was dismissed, turned away, and asked to walk to another establishment Charlies to see if they had change.

Ive order several times and will not be returning. I had cash as an only payment and there was no signage regarding cash payments. Embarrassing to say the least as I was dismissed and no pizza. Wow what happened to customer service.

Did I mention I ordered several times and it meant absolutely nothing. Lastty when I asked to speak to management, Diana short Hispanic lady stated she was the manager.